STAR CJ Alive's Buyer Protection Policy
While the vast majority of purchases made by buyers ("Buyers") on the home-shopping network platform on television (STAR CJ alive Channel) and website (, together referred to as 'STAR CJ alive' operated by STAR CJ Network India Pvt. Ltd. ("SCN") are trouble-free, there are instances when products delivered may have manufacturing defect ("Defective Products") or do not conform to the order specifications ("Non-Conforming Products"). Through this STAR CJ alive Buyer Protection Policy ("Buyer Protection Policy"), SCN attempts to ensure that the interests of such Buyers are protected by invoking the remedies offered hereby.
• Introducing STAR CJ Alive's Buyer Protection Policy
• Return Window for Eligible Claims
• Resolution of Eligible Claims
• Buyer eligibility and other pre conditions
• How does STAR CJ Alive's Buyer Protection Policy work?
For any query regarding the Return Process, please get in touch with the Customer Service Team
on 011-3355 5533 / 022-3355 5533 or write to us at

For additional terms and conditions that govern the Buyer Protection Policy, please click here